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We strive to make your collision repair experience as easy as possible.
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We will pick up the damaged car and deliver the repaired car as soon as we are done (and the same goes for the rental car, if you desire). |
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Sterling’s LIMITED LIFETIME WARRANTY will be provided on work performed (and we will put it in writing). |
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Your car will be professionally cleaned prior to delivery back to you. |
Sterling's offers a Limited Lifetime Warranty on all repairs.
You will hear over and over again about our Sterling Limited Lifetime Warranty. It is without a doubt one of the best warranties available in the industry today. If you are not satisfied with the workmanship, paint finish or anything else, we'll take care of it willingly and without charge for as long as you own your car. It provides peace of mind to customers who have never visited Sterling before, and it provides us with the incentive to make sure that we get it right the first time!
Our unique production process provides many customer benefits.
The key to our repair process is what we call "DAMAGE ANALYSIS." Instead of having someone look at a car in a parking lot and try to "guesstimate" the damage, we put the car up on a lift and have two of our most skilled people disassemble damaged areas and jointly examine all possible areas of damage to make sure that we don’t miss anything. The process takes a little longer, but we rarely miss damage - this means that all parts needed for the repair are ordered and received before we start work on the car. This way the flow of work is never interrupted, resulting in a seamless repair process.
Once we have properly assessed the damage, we eschew the industry tradition of one technician being responsible for virtually 100% of the repair of the damaged vehicle. Our technicians work in teams with different skill sets allowing us to have multiple people working on the same vehicle as it moves through the repair process. No one person can hold up the process, and at the same time, there is a built-in quality audit at each step along the way.
We focus on doing it right
We hired an independent third-party research company to contact our customers post-repair to gauge how satisfied they are with the quality of the repair, in addition to other things. We believe that the rigor of our measurement – over 1,700 calls are completed each month -- has spurred our unyielding focus to make sure that we get the repair right. Greater than 94% of our customers said they were satisfied with the service at our stores! (Source: 2002 Customer Satisfaction Index report)
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