Sterling Autobody is committed to safeguarding your privacy online. Please read the following policy to understand how your personal information will be treated as you make full use of our offerings. This policy may change from time to time so please check back periodically.

What personally identifiable information does Sterling Autobody collect from me?
Sterling Autobody collects the personal information you provide when you schedule an estimate or email information.

What are cookies and how does Sterling Autobody use them?
A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies are used to store and track information about you. Sterling Autobody does NOT use cookies.

How does Sterling Autobody use my information?
By knowing a little about you, Sterling Autobody is able to deliver a more pleasant repair experience. Only Sterling Autobody has access to the information you share with us. We do aggregate this information for analysis but only for use within the company. If you provide the email address for your insurance agent we will deliver an email to that agent carrying the information you provided to us for the scheduling of your estimate.

Who is collecting information?
When you are on a Sterling Autobody site and are asked for personal information, you are sharing that information with Sterling Autobody alone, unless it is specifically stated otherwise. Promotions run by Sterling Autobody may be sponsored by companies other than Sterling Autobody or may be cosponsored by Sterling Autobody and another company. Some or all data collected during a promotion may be shared with the sponsor. If data will be shared, you will be notified prior to the time of data collection or transfer. You can decide not to participate in the promotion if you don't want your data to be shared. Please be aware that Sterling Autobody internet access partners, advertisers, and web sites that have links on our site may collect personally identifiable information about you. The information practices of those internet access partners, advertisers, and web sites linked to Sterling Autobody are not covered by this privacy statement.

With whom does Sterling Autobody share my information?
As a general rule, Sterling Autobody will not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below.

Business Partners & Sponsors: Sterling Autobody may disclose your personal information to business partners or sponsors, but this is specifically described to you prior to data collection or prior to transferring the data. Details of shared use can be found in specific Terms of Service or Use Agreements, and sweepstakes and promotions rules. Some or all data collected during a Sterling Autobody promotion may be shared with a sponsor. If personally identifying data about you will be shared, we will tell you before we collect or transfer the data.

Many promotions offer opportunities to request additional information from sponsors. By requesting more information, you give Sterling Autobody permission to transfer your personal information to the sponsor so they can fulfill your request. In many instances, only your email address will be shared. If more information will be shared with the sponsor, you will be notified prior to the transfer.

Sterling Autobody may also disclose account information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating Sterling Autobody's Terms of Service or may be causing injury to or interference with (either intentionally or unintentionally) Sterling Autobody's rights or property, other Sterling Autobody customers, or anyone else that could be harmed by such activities. Sterling Autobody may disclose or access account information when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.

Sterling Autobody does not sell or rent user information to anyone. We will notify you at the time of data collection or transfer if your data will be shared with a third party and you will always have the option of not permitting the transfer. If you do not wish to allow your data to be shared, you can choose not to use a particular service or not to participate in certain promotions or contests.

Additional Information
If you have a question that was not addressed in this privacy policy you may contact us at generalinfo@SterlingAutobody.com or at the following:

Sterling Autobody Inc.
Attention: Customer Care - Privacy Policy Issues
9 Tech Circle
Natick, MA 01760

If you do not receive acknowledgement or if your inquiry has not been satisfactorily addressed, you should contact TRUSTe.

Also see...
Electronic Frontier Foundation - a civil liberties organization working to protect your rights online.
Electronic Privacy Information Center - established to focus public attention on emerging civil liberties issues relating to the National Information Infrastructure.
Privacy Issues Page - from the Center for Democracy and Technology (CDT).
The EPIC Cookies Page - definitions, links, and news.
How to Protect Your Privacy - information from the Federal Trade Commission for consumers.
Kidz Privacy - information from the Federal Trade Commission about kids' privacy and the Children's Online Privacy Protection Act.