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Sterling University offers extensive Management instruction that includes intensive studies of:
• Production management
• Customer service delivery
• Leadership style
• Financial training
• Information systems tools
• People development
• Interviewing and hiring
• Performance management
Once a month, a course is taught in each region. Each active participant receives a Sterling University certificate recognizing their course completion. Simultaneously, potential store general managers and assistant general managers are flown to our training facility in Cleveland for an intensive week of training. In these sessions, we teach them the tools they need to be successful in their position as they move up the company ranks.
Each year our entire leadership team from across the country, including all regional directors and store general managers, gathers together in places like the Sawgrass Resort outside of Jacksonville, Florida for three intense and exhilarating days of learning how to be better leaders in the Sterling world. The event culminates in our annual Crackerjack Awards night, something which has become a fun part of Sterling’s evolving culture.
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