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The Sterling University Technical Training program is a combination of several types of training. Our own people, equipment suppliers and industry associations all provide valuable input for our Sterling University technical courses.
Internal "hands-on" training
Sterling has its own team of experienced internal trainers who develop, teach and continue to update specific technical skills that are critical in providing a safe, quality repair. The team focuses on quality consistency throughout all of our stores. Courses range from welding and panel fit & finish to our Quality Assurance Process. Rather than using strictly a classroom format, we incorporate actual "hands-on" demonstration and practice of proper repair techniques.
Supplier training
Sterling’s size and growth trajectory allow us to access significant resources from our suppliers. They help us, on an ongoing basis, to train and update our people on the equipment that we purchase from them. Training includes painting and paint prep, frame straightening, refinishing, paintless dent repair and detailing.
I-CAR & ASE certification
Our people are scheduled into I-CAR and ASE training classes to continue to build their certification in accordance with industry standards.
Internal mentorship
Our newer people are paired with an experienced technician who helps to "mentor" him or her on a day-to-day basis. The experienced tech helps teach new skills and demonstrates specific applications of these techniques.
Customer Service / Administrative
In our efforts to provide the best customer service possible, we provide ongoing training classes for our front office and administrative staff. These courses include scheduling, payroll and bookkeeping, customer service, file management and information systems training.
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